Case

Case within the context of the incident represents your access to the incident record in Axicloud.

The Case object

Cases

interface Case {
  object: "Case";
  assignee_name: string | null;
  assignee_email: string | null;
  assigned_by_name: string | null;
  assigned_by_email: string | null;
  flagged: boolean | null;
}

{
  "object": "Case",
  "assignee_name": "John Doe",
  "assignee_email": "john.doe@example.com",
  "assigned_by_name": "Jane Smith",
  "assigned_by_email": "jane.smith@example.com",
  "flagged": true
}

Case Configuration

Each webhook integration is configured with a bespoke set of attributes tailored to align with the needs of your implementation. The attributes available are dependent on operations undertaken to deliver the service. Combined these configurations curated by your Axitech Representative, ensure that you are exposed to attributes that can seamlessly integrate with your workflow.

For a better understanding of the attributes available for consumption in your integration, please consult the corresponding supplement document. This versioned document is crafted specifically for your integration, provides detailed insights into the configured elements.

Should you have any inquiries or seek further clarification on the customized attributes, please contact your Axitech representative.